ESS Mobility Systems
IPOS
Intelligent Paratransit Operating System. IPOS gives paratransit agencies and their contractors one intelligent operating layer for eligibility, reservations, scheduling intelligence, trip performance, compliance and executive oversight.
Overview
The operating system for paratransit and ADA service, intake to invoice, with compliance built in.
IPOS gives paratransit agencies and their contractors one intelligent operating layer for eligibility, reservations, scheduling intelligence, trip performance, compliance and executive oversight.
Built for: Transit agencies operating ADA paratransit, the contractors who deliver it, and the oversight teams accountable for service quality.
Capabilities
What it does
Service & customer intelligence
ADA eligibility and certification, reservations and customer intake, customer service, complaints and incidents in one record.
Scheduling intelligence & dispatch
Scheduling intelligence with dispatch integration, trip performance tracking and same-day exception handling.
KPI governance
On-time performance, productivity and service-quality KPIs governed by explicit rules and validated before publication.
Contractor & agency oversight
Driver and vehicle compliance, contractor oversight and corrective-action workflows tied to the contract.
Funding & FTA/NTD reporting
Funding intelligence and FTA/NTD reporting support produced from the same operational data.
Executive command views
Operating views for leadership, what is happening now, what changed, and what needs a decision.
See IPOS with your own operation
Bring your modes, contracts and reporting requirements. We will show you exactly where the platform fits.